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Terms & Conditions

If you visit or shop at CocoNara, you accept these conditions.

We collect personal information from users while using our website but we never sell or give away this information.

You must be 18 years of age or older to visit or shop our website.

Terms & Conditions

Welcome to Master Sales LLC! Master Sales LLC, CocoNara and its affiliates (“www.Coco-Nara.us”, “Coco Nara”, “www.CocoNara.us”, “Coco-Nara”, “www.CocoNara.org”.) provide their services to you subject to the following conditions. If you visit or shop at CocoNara, you accept these conditions. Please read them carefully. In addition, when you use any current or future Coconara service or business (e.g., Your Profile or Gift Certificates) you also will be subject to the guidelines, terms and agreements (“Terms”) applicable to such service or business. If these conditions are inconsistent with such Terms, the Terms will control.
Age Restriction
By U.S. law, the person (The Purchaser) named on the front of the invoice must be 18 years of age or older. Master Sales LLC and CocoNara is not responsible for false purchases made by any means, and by agreeing to these terms and conditions, the purchaser agrees to not sue Master Sales LLC and CocoNara in a court of law.
Sales Taxes and Excise Taxes
Customer shall pay any and all sales taxes, excise taxes or other taxes, fees or levies imposed upon the Product by federal, state or local government, and shall maintain records sufficient to document such payments. Master Sales LLC and CocoNara may request to inspect these records.
Privacy
Master Sales LLC and CocoNara wants its users to be aware of the information we collect on this site, how we use it, and under what circumstances, if any, we disclose it.
Information Collection & Use
Master Sales LLC and CocoNara respect each visitor’s right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this Privacy Policy. This statement applies solely to information collected on this website.

The information we collect is used only in order to:
- improve the content of our Web page; and
- notify visitors about updates to our web site.

Your information will never be shared with other organizations for commercial purposes.

This site uses cookies. A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from a website and stored in a user's web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user's previous activity.

We use cookies solely to remember important website information that will make your use of our site more productive. For instance, we use cookies to remember and process the items added to your shopping cart. We do not use cookies to store any personal or financial information on your computer.

Visitors are not required to complete our registration form in order to use this website. During registration a user must give certain contact information, but we never sell or give away this information. It is only gathered to contact the user about services on our site in which s/he has expressed interest and to process orders. The user may provide demographic information (gender, household info, etc.), and unique identifiers (username, password, etc.), but doing so is entirely at the user’s discretion. Providing us with additional information helps us to give you a more personalized experience on our site, but it is not required.

We have an order form, on which we require information from the user. You must provide contact information (such as name, email, and shipping address) and possibly financial information (such as credit card number, expiration date and security code). If we have trouble processing an order, we will use this information to contact you. This information is used only for shipping and billing purposes; and to fill customers’ orders.

When we transfer and receive certain types of sensitive information, such as financial information, we redirect our visitors to a secure server. We may publish a newsletter, but we will never sell or share our subscribers' email addresses to any third party without express permission to do so. Similarly, we may operate online surveys, but we will never sell or share our subscribers' email addresses without their permission.
Notification of Changes
If we change our privacy policy, we will post those changes immediately to this privacy statement. The last update to this statement was posted on: the 15th of February, 2013.
Description of Goods and Services
Master Sales LLC and CocoNara online website offers to the consumer a wide variety of Hookah related products.
Shipping Method and Policy
Master Sales LLC and CocoNara online website uses two methods of shipping. Depeding on your order size and customer destination order will be either shipped by USPS (United States Postal Service) or UPS (United Parcel Service). Orders will be processed during normal business hours of 9am to 5pm EST Monday through Friday except on holidays. All orders are shipped from Gaithersburg, MD. You will be charged for the order the same day it is placed. Most orders will be shipped withing 24 hours to 48 hours after the order is placed. Delivery times vary on customer location. Delivery times should take between 3 business days and 8 business days from the time the order ships from our facility. Most orders will have a tracking number emailed to the customer once the item has shipped. Some small orders might ship via USPS First-Class Package Service and hence will not have a tracking number emailed to the customer.
Conflict Resolution
We are committed to resolving disputes within 24-48 hours. If problems arise, users may contact us by email at support@coco-nara.us.
Electronic Communications
When you visit CocoNara or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Master Sales LLC and CocoNara or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Master Sales LLC and CocoNara and protected by United States and international copyright laws. All software used on this site is the property of Master Sales LLC and CocoNara or its software suppliers and protected by United States and international copyright laws.
Copyright Complaints
Master Sales LLC respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at copyright@coco-nara.us at your earliest convenience.
Trademarks
COCONARA, COCO-NARA, COCO NARA, the coconut shell logo, and other Coconara graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Master Sales LLC in the United States and/or other countries. Coconara’s trademarks and trade dress may not be used in connection with any product or service that is not the product of Master Sales LLC, or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Master Sales LLC and CocoNara. All other trademarks not owned by Master Sales LLC that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Master Sales LLC, and CocoNara.
Patents
One or more patents owned by Master Sales LLC, and CocoNara apply to this site and to the features and services accessible via the site. Portions of this site operate under license of one or more patents.
License and Site Access
Master Sales LLC, and CocoNara grant you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Master Sales LLC and/or CocoNara. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Master Sales LLC, and/or CocoNara. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Master Sales LLC without express written consent. You may not use any meta tags or any other “hidden text” utilizing CocoNara’s name or trademarks without the express written consent of Master Sales LLC. Any unauthorized use terminates the permission or license granted by Master Sales LLC. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of CocoNara so long as the link does not portray Master Sales LLC, CocoNara, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any CocoNara logo or other proprietary graphic or trademark as part of the link without express written permission.
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Master Sales LLC do not sell products for children, but it sells products to adults, who may make purchases with a credit card or other permitted payment method. If you are under 18, you may not use CocoNara. Master Sales LLC reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Reviews, Comments, Communications, and Other Content
Visitors may post reviews, comments, photos, and other content; send e-mails and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Master Sales LLC reserve the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Master Sales LLC a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Master Sales LLC and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Master Sales LLC for all claims resulting from content you supply. Master Sales LLC have the right but not the obligation to monitor and edit or remove any activity or content. Master Sales LLC take no responsibility and assume no liability for any content posted by you or any third party.
Risk of Loss
All items purchased from CocoNara, Master Sales LLC and/or Coco-Nara Online are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Product Description
Master Sales LLC attempt to be as accurate as possible. However, Master Sales LLC do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Master Sales LLC itself is not as described, your sole remedy is to return it in unused condition.
Pricing
Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent “open-stock” prices, which mean the aggregate of the manufacturer’s estimated or suggested retail price for each of the items included in the set.

With respect to items sold by Master Sales LLC, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by Master Sales LLC. Your purchases from third-party sellers using CocoNara Online are charged at the time you place your order, and third-party sellers may follow different policies in the event of a mispriced item.
Refund/Cancellation Policy
Master Sales LLC wants you to be 100% satisfied with your order. You may return all unused (sealed in original packaging) items purchased at coco-nara.us within 30 days of the original delivery for a 100% refund (less shipping costs). Items (including freebies) left out of the returned package will be deducted from the refund at full retail value. Please be sure to carefully read the instructions below on how to return/exchange an item. We will replace or exchange defective or broken items free of charge within the limitations of the 30 day time period and the unused condition of the returned items. For returns/exchanges other than broken or defective items, the customer maintains responsibility for the return shipping amount. All returns must be returned with an approved RMA (Return Merchandise Authorization) and are thoroughly inspected once we receive them before a credit is issued.
How to Return/Exchange an Item?
All returns/exchanges require an approved RMA (Return Merchandise Authorization) number. Please contact us by email or by phone to request an RMA. You will receive an email within 24-48 hours with detailed return instructions. please allow 2-3 weeks for a returned item to be credited back to your account. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days). In many cases, you will receive a refund much quicker. We’ll notify you via e-mail once your refund has been processed. Feel free to contact us regarding the status of your return.
Disclaimer of Warranties and Limitation of Liability
This site and all information, content, materials, products (including software) and services included on or otherwise made available to you through this site are provided by Master Sales LLC on an “as is” and “as available” basis, unless otherwise specified in writing. Master Sales LLC make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products (including software) or services included on or otherwise made available to you through this site, unless otherwise specified in writing. you expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Master Sales LLC disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Master Sales LLC do not warrant that this site; information, content, materials, products (including software) or services included on or otherwise made available to you through this site; their servers; or e-mail sent from Master Sales LLC or its partners or subsidiaries are free of viruses or other harmful components. Master Sales, LLC will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products (including software) or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
Applicable Law
By visiting CocoNara, you agree that the laws of the District of Columbia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Master Sales LLC.
Disputes
Any dispute relating in any way to your visit to CocoNara or to products or services sold or distributed by Master Sales LLC or through CocoNara Online in which the aggregate total claim for relief sought on behalf of one or more parties exceeds $7,500 shall be adjudicated in any state or federal court in Washington, DC, and you consent to exclusive jurisdiction and venue in such courts.
Site Policies, Modification, and Severability
These terms and conditions of use govern your visit to CocoNara. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Notice and Procedure For Making Claims of Copyright Infringement
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Master Sales LLC’s copyright agent the written information specified below. Please note that this procedure is exclusively for notifying Master Sales LLC that your copyrighted material has been infringed.

• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
• A description of the copyrighted work that you claim has been infringed upon;
• A description of where the material that you claim is infringing is located on the site, including the product ID number, if applicable;
• Your address, telephone number, and e-mail address;
• A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Master Sales, LLC’s Copyright Agent for notice of claims of copyright infringement on its site can be reached by email at copyright@coco-nara.us.


How did we make it

How did we make it?

Winning awards and customer votes has been the most rewarding gift to our efforts. We have been voted best product of the year in more than 12 countries, best customer choice in 14. We have been voted best Eco Friendly product, and most creative natural product. See more

We Lead They Follow

Since 2005, our expansion has been progressive and our charcoal map has been expanding yearly if not monthly, and we are making the world shift to the Cube.
We have been expanding in the Middle East and the Gulf region, in Africa, Europe, Russia, in USA and many other growing markets.
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